Privacy Policy

SYVR Studios LLC is a Colorado limited liability company. For the purposes of data protection law, SYVR Studios LLC is the data controller responsible for your personal data.

Contact: info@simsweep.com

When you sign in via Google OAuth or Patreon OAuth, we receive and store:

• Your user ID from the authentication provider
• Your email address
• Your display name
• Your profile picture URL (if provided)
• Your subscription tier and status
• Account creation and last login timestamps

We do not receive or store your Google or Patreon password.

Payments are processed by Stripe or Patreon. We store your customer/member ID, subscription tier, billing cycle, and transaction timestamps. We do not store your credit card number or bank details.

SimSweep scans your local Sims 4 Mods folder and extracts metadata from .package files. All scanning happens on your computer. If you use CC Hub features, the following metadata may be uploaded:

• SHA256 file hashes
• File names and sizes
• Resource keys and type identifiers
• Extracted thumbnail images
• Mod category classifications
• Conflict and compatibility markers

We never upload your actual .package files. Only metadata and hashes are transmitted.

If you use the browser extension or in-app browser, we may collect download URLs, page titles and metadata from supported CC sites, download timestamps, and associations between URLs and file hashes. This data links CC files to their original sources.

If you install the optional SimSweep Companion Mod, it streams game state data to the SimSweep desktop app over a local TCP connection on your computer. This data includes:

• Game state: Current game mode, household name, lot name, and sim names
• Health snapshots: Exception counts, conflict counts, sim debt, and reset counts
• Performance metrics: Object count, sim count, and simulator debt
• CAS outfit data: Outfit slot part IDs, CC filenames, and outfit diffs
• CC health tracking: Per-object incident counts and auto-highlight status
• Broken CC & conflict detection: Runtime detection results with resource key attribution
• Interaction failure data: Failed interaction names, failure types, and sim names
• Session data: Play duration, exception counts by mod, and conflict/flag counts
• CC usage journal: Which CC parts you wear and for how long, CAS try-on behavior, lot object presence

Most of this data stays on your computer. It is stored locally and displayed on your SimSweep dashboard.

Some data is automatically uploaded to our community database when your game session ends: broken CC reports, runtime conflict reports, and script mod exception attribution. These reports contain mod metadata only — no personal information, sim names, or gameplay details are included. This data contributes to community health scores on CC Hub items.

The Companion Mod is entirely optional. SimSweep functions fully without it.

If you submit a bug report, the diagnostic snapshot may include system specs, a listing of files in your Mods folder (names only, not contents), scan summaries, and application logs. Diagnostic snapshots are submitted voluntarily.

SimSweep also monitors for Sims 4 crash logs to help diagnose mod conflicts. This includes crash log contents (Sims 4 logs only), timestamps, and associations between crashes and active mods.

We collect anonymous, aggregated usage data to improve the Service: feature usage counts, scan statistics, app version and platform, and session duration. Analytics are designed to be non-identifying.

The SimSweep CC Source Tracker extension monitors your downloads to capture information about Sims 4 custom content files:

• Download filenames for .package, .ts4script, .zip, .rar, and .7z files
• Download URLs (direct link and CDN URL)
• Active tab URL at the moment a download starts
• File size of the downloaded file

This data is sent to the SimSweep desktop app running on your own computer via localhost. It does not leave your machine through the extension. The extension does not track your general browsing history and does not use any remote code.

• Providing and operating the Service
• Processing payments and managing subscriptions
• Populating the CC Hub community catalog
• Displaying real-time game data on your dashboard (Companion Mod)
• Contributing to community CC health scores (Companion Mod reports)
• Diagnosing bugs and technical issues
• Improving the Service through analytics

We do not sell your personal data. We do not use your data for advertising.

We use the following services to operate SimSweep:

• Google — Authentication (Privacy Policy)
• Patreon — Authentication and payment processing (Privacy Policy)
• Stripe — Payment processing (Privacy Policy)
• Convex — Cloud backend (Privacy Policy)
• Vercel — Website hosting (Privacy Policy)
• Cloudflare — CDN for thumbnails and cached data (Privacy Policy)

Scan metadata you contribute to the CC Hub (file hashes, resource keys, thumbnails, source links) is shared with other SimSweep users as part of the community catalog.

If you use the Companion Mod, broken CC reports, runtime conflict data, and exception attribution are also contributed automatically. These reports contain mod metadata only and do not include personal information.

• Account data: Retained while active, 30 days after deletion for recovery.
• Payment data: Transaction records retained for 7 years (tax/accounting).
• Scan & catalog data: Retained while active. On deletion, personal association removed but anonymized metadata may remain in the CC Hub.
• Companion Mod data: Session history and CC usage journals stored locally on your device. Community reports retained on our servers while your account is active.
• Diagnostic data: Retained up to 90 days after resolution.
• Usage analytics: Retained in aggregated, non-identifying form indefinitely.
• Local data: Stored on your device and managed by you. Uninstalling SimSweep does not automatically delete local data.

Depending on where you live, you may have rights to access, correct, delete, restrict processing of, or export your personal data. We honor these rights regardless of location to the extent practicable.

GDPR (EEA, UK, Switzerland): You have the right to access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Contact info@simsweep.com with subject “GDPR Request.” We respond within 30 days.

CCPA (California): You have the right to know, delete, and opt out of sale. We do not sell personal information. Contact info@simsweep.com. We respond within 45 days.

All users can export their data or delete their account through the app settings or by contacting us. We delete personal data within 30 days of account deletion.

We use encryption in transit (TLS/HTTPS), secure OAuth authentication, PCI-compliant payment processing through Stripe, and access controls on backend systems. No method of transmission or storage is 100% secure. If we become aware of a breach, we will notify you and the relevant authorities as required by law.

SimSweep is not directed at children under 13. We do not knowingly collect data from children under 13. Users between 13 and 18 may use SimSweep with parental consent.

We may update this policy from time to time. Material changes will be communicated at least 14 days before taking effect.

Questions about this policy? Contact us at info@simsweep.com.

The full, legally binding version of this policy is available within the SimSweep desktop application.